Warranty

Shipping Times

Expedited Shipping - ships within 2 business days for orders made before 8 pm ET; the order arrives within 1 week. Please note Expedited Shipping is only available for orders going to a US address.

Standard Shipping - ships within 1 week, the order arrives within 2 weeks. Please note that for international orders it might take longer due to processing and/or inspection at the port of entry of the recipient's country.

Ardent Return Policy

All sales are final, no returns or exchanges. Decarboxylators (Nova, FX and MINI) each have a 1-year warranty. As outlined in the materials that came with the devices, the warranty is valid for the original purchaser only, and proof of purchase from an authorized retailer is required. Registration within 14 days of purchase is required to activate the 1-year warranty on your device if you did not purchase directly from us. If you purchase directly from us, your device is automatically registered. You can register your Nova, FX, and MINI here.

Please see below for warranty details and process.

Warranty

One Year Warranty

At Ardent, we stand behind our products and provide a one-year warranty on the Nova and FX for electronic and manufacturing defects of the Nova, FX and MINI body, electric and heating components, inner container, lid, and cover. The One-Year Warranty is void if the base holding the Nova, FX or MINI electronic components has been in any way opened or altered after purchase, or if there is damage to the unit resulting from misuse, including overfilling the unit or using the unit outdoors. The warranty is valid for the original purchaser only, proof of purchase from an authorized retailer is required if not purchased directly from Ardent.

If your item’s issue is covered under Ardent’s One-Year Warranty, please contact support@ardentcannabis.com. Please email us from the email address you used to place your order or include your order number. If you purchased from an authorized reseller, please include your proof of purchase. You will receive a reply within 2 business days to coordinate a replacement. Please allow up to 5-7 business days for processing.

Also, using an electrical converter is not recommended, and doing so voids the warranty of your device (Nova, FX or MINI).

IMPORTANT NOTE:
The one-year warranty is void if the base holding the device's electronic components has been in any way opened or altered after purchase or for damage to the unit resulting from misuse.