There are a few important things to keep in mind when returning a product you purchased from Ardent:
All food kit sales are final.
When returning or exchanging an item, you will be responsible for the shipping charges back to Ardent. If it is an exchange, we will ship your new item to you free of charge.
At Ardent, we stand behind our products and provide a one year warranty on the Nova for electronic and manufacturing defects. The One Year Warranty is void if the base holding the Nova’s electronic components has been in any way opened or altered after purchase, or if there is damage to the unit resulting from misuse.
If your item’s issue is covered under Ardent’s One Year Warranty, please follow the instructions above on how to return an item.
Ardent’s One Year Replacement Parts Program includes replacements for the Nova body, electric and heating components, inner container, lid and cover.
Email us from the email address from which you placed your order. You will receive a reply within 2 business days to coordinate a replacement. Please allow up to 5-7 business days for processing.
If purchased from one of our authorized retailers, please keep your receipt as proof of purchase.
The One Year Warranty is void if the base holding the Nova’s electronic components has been in any way opened or altered after purchase or for damage to the unit resulting from misuse.
Orders with expedited shipping will be sent to the shipping company within 3 days, and orders with standard shipping will be sent to the shipping company within 10 days.